LA FABRIQUE ANDEGAVE

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Refund and Returns Policy

‌Effective Date: October 9, 2026‌

Welcome to the official Refund and Returns Policy of LA FABRIQUE ANDEGAVE, the go-to destination for top-rated, space-saving on-the-go travel essentials including luggage tags, passport covers, toiletry bags and collapsible water cups, all tested for long-term on-road use to power your smooth, wonderful journeys. This policy applies to all purchases made through our official e-commerce platform [www.lafabriqueandegave.com], and clearly outlines the terms, procedures and eligibility rules for product returns, as well as explicitly clarifying our core rule that no pure “refund only” requests are supported under any circumstances.

We designed this policy to be completely fair, transparent and aligned with the quality standards of our travel gears, while fully complying with relevant French consumer protection regulations. By placing any order on our website, you confirm that you have read, fully understood and agreed to all terms laid out in this policy. If you have any questions about our return and refund rules, you can reach our customer support team at mellow@lafabriqueandegave.com, send physical inquiries to our registered address at 4 Rue Eugène Chevreul, 49220 Montreuil-sur-Maine, France, or call us at +33 6 9804 7363 during our regular business hours.

1. Core Rule: No Refund-Only Requests Are Permitted

At LA FABRIQUE ANDEGAVE, we strictly enforce the rule that ‌no standalone “refund only” requests are allowed‌ for any purchase made through [www.lafabriqueandegave.com]. A refund will never be issued on its own without the physical return of the purchased eligible product to our designated warehouse address, unless we ourselves fail to restock or replace the returned item after you have sent it back in full eligible condition. This policy is set in place to prevent fraudulent refund claims, reduce unnecessary operational waste, and ensure all our customers can enjoy the fair, stable pricing for our carefully crafted travel essentials that we work hard to maintain. We will not honor any request that asks for a full or partial refund without you shipping back the corresponding unused product to us first, no matter the scenario.

2. Return Eligibility Criteria

To qualify for a valid return that can proceed to processing, your request must meet all the following requirements strictly, based on our posted product information on our website:

  1. Your return request must be submitted within 30 calendar days from the date you receive your ordered travel gadgets. This timeline follows our public statement that returns are allowed for unused items within 30 days. Any request sent beyond this 30-day window will not be eligible for return approval.
  2. The product you intend to return must be 100% unused, unwashed, undamaged, and in its original resellable condition, with all original packaging, tags, accessories and free bundled gifts that came with the order fully intact and attached. Our travel gadgets including passport covers, toiletry bags and collapsible water cups are all designed to save suitcase space for easy carrying during trips, and we can only restock and resell items that show zero signs of wear or personal use. Any product that shows traces of use, stains, scratches, or alterations will be rejected for return.
  3. The item is not marked as a final-sale, clearance or limited-edition promotional product on the corresponding product page at the time of purchase. All regular inventory travel essentials listed in our Passport Cover, Luggage Tag, Toiletry Bag and Collapsible Water Cup product categories are eligible for return as long as they meet the other criteria.
  4. You need to provide the original order confirmation email or order number from your purchase on our [www.lafabriqueandegave.com] platform when you submit your return request, to help our support team locate your transaction quickly and accurately.

3. Step-by-Step Return Process

Follow this clear procedure to submit and complete your valid return request:

  1. ‌Contact Our Support First‌: Before you ship any product back to us, send a message to our customer support team at mellow@lafabriqueandegave.com with your order number, the name and SKU of the product you wish to return, and a brief note explaining the reason for the return. Our team will review your eligibility within 2 working days and send you a formal return authorization number, plus our designated warehouse shipping address. We will not process any unsolicited packages sent to our office address without a pre-approved return authorization number.
  2. ‌Ship The Item Back‌: Pack the unused product securely in its original packaging, attach all tags and accessories, write your assigned return authorization number clearly on the outside of the shipping parcel, and send it back to the warehouse address we provided. For customers located within France, you may use any standard courier service you prefer. Please note that you will be responsible for covering the return shipping cost unless the return is caused by our confirmed error, such as us shipping the wrong product or sending a defective item out by mistake.
  3. ‌Warehouse Inspection‌: Once our team receives your returned parcel, we will conduct a full, detailed inspection within 3 working days to confirm the item meets all our return eligibility standards. If the product passes our inspection, we will move forward to process your eligible exchange or store credit as you selected. If the item fails inspection for not meeting our unused condition requirement, we will contact you to explain the rejection reason, and we can ship the item back to you at your request with a small handling fee to cover the logistics cost.

4. Post-Return Resolution Options

Since no standalone refund-only requests are permitted, we offer two compliant resolution options for all eligible, approved returns:

  1. ‌Equal-Value Store Credit‌: You can choose to receive 100% of your original order purchase amount credited to your LA FABRIQUE ANDEGAVE account on [www.lafabriqueandegave.com]. This store credit never expires, and you can use it to purchase any of our on-the-go travel essentials, including our newly launched trip-ready gears from the NEW ARRIVALS category, or any of our customer favorite best travel gears from our SHOP THE DEAL section.
  2. ‌One-for-One Product Exchange‌: You can choose to exchange your returned item for another travel product of equal or lower value from our shop catalog. If the new item you select has a higher price than the value of your returned product, you only need to pay the small price difference. For French local delivery of your exchanged product, the shipping will take our standard 3 to 5 working days, fully aligned with our advertised local shipping timeline.

We will only process a cash refund in the very rare case where none of the above two resolution options are available, for example if all variants of the product category you want to exchange for are permanently out of stock and no alternative suitable products are available. Even in this scenario, we will first send you written notice to confirm no other resolution option works for you before we initiate any refund process, and the refund will be issued back to your original payment method within 7 working days after confirmation.

5. Damaged or Wrong Item Special Cases

If you receive an item that was damaged during transit, or if we accidentally shipped the wrong product that does not match what you ordered, please contact our support team within 7 days after you sign for the parcel, and attach clear photos of the damaged item or wrong item next to the original shipping package. Once we confirm the issue is caused by our side, we will cover 100% of the return shipping cost, and we can arrange for a replacement product to be shipped to you immediately, or provide full 100% store credit for your order, in alignment with our no refund-only policy.

If you have any additional questions about this Returns and Refund Policy, feel free to reach out to our team at any time via our listed contact channels. We are always happy to help you get the most out of your travel gear shopping experience on [www.lafabriqueandegave.com].