Shipping Policy – LA FABRIQUE ANDEGAVE

‌Effective Date: October 9, 2026‌

Welcome to the official Shipping Policy of LA FABRIQUE ANDEGAVE, your trusted source of top-rated travel gadgets designed to make every trip smooth, stress-free and well-prepared. All of our on-the-go essentials including luggage tags, passport covers, toiletry bags, collapsible water cups and more are rigorously tested for long-time on-road use, and every product is engineered to save suitcase space for easy carrying no matter where your travels take you. This policy outlines all standardized shipping terms, delivery timelines, cost rules and related procedures for all orders placed through our official e-commerce platform [www.lafabriqueandegave.com], to ensure full transparency for every customer before and after they complete their purchase.

If you have any questions, concerns or special requests related to your order delivery, you can reach our dedicated logistics support team at mellow@lafabriqueandegave.com, send physical correspondence to our registered office at 4 Rue Eugène Chevreul, 49220 Montreuil-sur-Maine, France, or call our support hotline at +33 6 9804 7363 during our regular operating hours. By placing an order on our website, you confirm that you have read, understood and fully agreed to all terms outlined in this shipping policy.

1. Order Processing Timeline

Every order submitted on our platform goes through a standardized verification and preparation workflow before dispatch, to ensure every travel gear we send out meets our strict quality standards:
Once your payment is successfully confirmed, our team will first complete a 24-hour order verification step to confirm your billing and shipping details are fully accurate, no typos or incomplete information are present, and all items in your order are in stock at our local France warehouse. For orders submitted on weekends or official French public holidays, the 24-hour processing window will start from the first working day following the holiday break.
After verification, our warehouse staff will conduct a final quality check for every selected travel gadget: we will inspect that your passport cover has no loose stitching, your toiletry bag zips smoothly without snags, your collapsible water cup has no manufacturing defects, and all luggage tags are printed clearly without smudges. All items will then be securely packed in protective eco-friendly shipping packaging, with your order invoice and any free bundled travel accessories you are eligible for placed safely inside the parcel. This full preparation process will not take longer than 2 working days in total.

You will receive an automated confirmation email as soon as your parcel is dispatched, which will include your unique tracking number and a direct link to monitor the real-time location of your delivery.

2. Delivery Zones and Corresponding Timelines

We offer shipping services to customers across multiple regions, with different guaranteed delivery timelines tailored for each location, fully aligned with our publicly posted information on our [www.lafabriqueandegave.com] product pages:

2.1 Metropolitan France Local Orders

For all shipping addresses located within mainland Metropolitan France, local delivery usually takes 3 to 5 working days after the order leaves our warehouse. Our partnered local couriers have extensive experience handling small travel accessory parcels, and they will schedule the delivery to a window that minimizes missed drop-offs. If no one is available to receive the parcel at your designated address on the first delivery attempt, the courier will leave a delivery notification slip with instructions to reschedule a free second delivery, or pick up the parcel from the nearest local courier pickup point at your convenience.

2.2 European Union and European Economic Area Orders

For customers located in other EU and EEA member states, the standard delivery timeline ranges from 5 to 8 working days after dispatch. All parcels shipped to these regions are pre-declared with full, accurate customs documentation to minimize any potential hold-ups at border checkpoints. You will not be required to pay any unexpected customs duties or import fees for orders under 150 EUR, as all related charges are pre-covered by LA FABRIQUE ANDEGAVE.

2.3 International Rest of World Orders

For customers outside of the EU and EEA, such as those in the United Kingdom, the United States, Canada and other eligible regions, standard delivery takes 10 to 15 working days after dispatch. Please note that for these international destinations, any applicable local import duties, customs taxes or clearance processing fees imposed by your local government are the sole responsibility of the customer. We strongly recommend that you check your local import policies for small travel accessories before placing your order to avoid any unexpected extra costs.

All delivery timelines listed above are estimated and not fully guaranteed during peak seasonal periods, such as holiday shopping seasons in December, or major travel promotion events featured in our “SHOP THE DEAL” and “NEW ARRIVALS” sections. If your delivery is delayed beyond the estimated window by 3 or more working days, you can contact our support team with your order number, and we will help you trace your parcel and resolve any delivery issues immediately.

3. Shipping Cost Structure

We have designed a tiered, customer-friendly shipping fee system to keep delivery costs as low as possible for all our customers purchasing our top-rated travel essentials:

All orders with a total value exceeding 49 EUR shipped to addresses within Metropolitan France qualify for ‌free standard shipping‌. You do not need to apply any discount code to unlock this benefit, it will be automatically applied at checkout once your cart value meets the threshold.
For orders under 49 EUR delivered within Metropolitan France, a flat standard shipping fee of 3.90 EUR will be added to your total order cost at checkout. If you want expedited 2-working-day delivery, you can select the express shipping option at checkout for an extra 7.90 EUR surcharge, to get your travel gadgets in as little as 48 hours after dispatch.
For orders shipped to other EU and EEA countries, free standard shipping is available for all orders over 79 EUR, while a flat 6.90 EUR shipping fee applies to all orders below this value.
For international orders outside the EU and EEA, shipping costs are calculated dynamically at checkout based on the total weight of your parcel and your specific destination country, and the exact fee will be clearly displayed for your confirmation before you submit your payment.

4. Parcel Delivery and Issues Handling

When your courier marks your parcel as successfully delivered, please complete a full inspection of the outer packaging and all contents inside as soon as possible:

If you notice the outer shipping packaging is severely damaged, torn or soaked when it is delivered to you, please take clear photos of the damaged parcel before you open it, and contact our support team within 48 hours of delivery confirmation. We will work with our courier partner immediately to verify the situation, and arrange a free replacement for any travel gadgets that are found damaged inside the parcel, with no extra cost required from your side.
If your tracking information shows that your parcel was marked as “delivered” but you have not received it, please first check around your property, ask your neighbors or building management office to see if someone accepted the parcel on your behalf, then contact our team within 7 days of the marked delivery date. We will open a trace investigation with the courier, and if the parcel is confirmed lost during last-mile delivery, we can offer you a full replacement of your entire order, or full store credit equal to the order value that you can use to shop any of our travel essentials on our website.
If you accidentally submitted an incorrect shipping address at checkout, please notify our support team immediately before your order is dispatched from our warehouse. We can modify your shipping details for free to make sure your parcel is sent to the correct address. If the order has already been dispatched before you request an address change, you will need to coordinate with the local courier in your area to redirect the parcel, and you may be responsible for any small address redirection fees charged by the courier.

5. Order Modification and Cancellation Before Dispatch

If you wish to modify your order (such as adding more travel gadgets, changing the selected color of your passport cover, or updating your shipping phone number) or cancel your order entirely before it leaves our warehouse, you can send us a request at any time, and we will process your request completely free of charge. Once your parcel has been dispatched from our warehouse and handed over to the courier, we can no longer process cancellations or modifications, and you will need to follow our published Returns Policy for unused items if you wish to return any products after you receive the delivery.

If you have further questions about our shipping services, feel free to reach out to our team at any time, we are always ready to help you receive your top-rated travel gadgets as smoothly as possible, to gear you up perfectly for your next wonderful trip.